Cases

Experience the success stories of companies transformed by our exceptional approach to Customer Experience.

Mobitel

Challenge: With a rise in customer inquiries, Mobitel needed a system to organize cases and create a knowledge database. The goal was to empower customers for self-resolution and streamline onboarding and daily tasks for employees.

Solution: Mobitel sought a local partner for flexible, expert collaboration. Proventic customized Zendesk to create an efficient structure for managing inquiries and a knowledge database, improving customer experience and onboarding.

“Proventic understood and translated our needs into practical solutions. The system and integrations reflect our values and enhance customer interactions.”

~Casper Thodsen, COO

Gram BioLine

Challenge: Gram BioLine, a top Danish storage solutions provider, aimed to enhance customer service further. Despite their efforts, a review unveiled untapped potential. The goal: harness Zendesk’s potency to boost both customer care and operational effectiveness.

Solution: Proventic tailored Zendesk to their needs, seamlessly fitting it into the company’s work process. This included automated responses, tracking tickets, and managing helpful information.

“Proventic understood and translated our needs into practical solutions. The system and integrations reflect our values and enhance customer interactions.”

~Casper Thodsen, Mobitel COO

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Advanced software for your client support

About Zendesk

Zendesk is among the world’s leading help desk software for customer service functions. Proventic offers Zendesk in Denmark with Danish support for your help centre. Zendesk is cloud-based and brings together all interactions and channels into one system. With the customer in focus, customer services can easily, conveniently and effortlessly communicate across channels – whether via chat, e-mail, phone or Facebook. With Zendesk help desk software, the customer can easily contact your business through their preferred communication channel.

Learn more about Zendesk
Trusted by our customers

Testimonials

“Proventic understood and translated our needs into practical solutions. The system and integrations reflect our values and enhance customer interactions.”

Casper Thodsen, Mobitel COO

”Proventic saved our solution. They’ve managed to correct our setup to a proper format and therefore created the frames for the optimization of our systems and the positive results we see today.”

Morten Blomstrøm Lohmann – Development Manager, Gram BioLine

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