Help Center

Tailored setup and customization for enhanced self-service

Zendesk Help Center

If you’re keen on enhancing your customer experience (CX), you’ll understand the significance of self-help. With Proventic we can help you to set up the Help Center, powered by Zendesk. We ensure that your customers can find the answers they need without always reaching out to a support agent.

Benefits of setting up Zendesk Help Center with Proventic:

👨‍💻 Tailored Self-Service:

76% of customers prefer finding information on their own.
We customize the Help Center to cater to your specific audience.

🤓 Efficient Knowledge Base Creation:

Our team ensures that your knowledge base is more than just an FAQ.
We help you create detailed answers with step-by-step instructions.

🧑‍💼 Agent Efficiency:

Reduce repetitive queries and free up your agents’ time by providing customers with comprehensive resources.

💼 Optimized for Your Business:

We understand that every business is unique. Our setup ensures that the Help Center aligns with your brand and business goals.

Features of the Zendesk Help Center Setup by Proventic:

  1. Customizable Articles: We assist in making your articles engaging with customization tools. Adjust themes, add images, and more.
  2. Multilingual Support: Cater to a global audience by setting up articles in over 40 languages.
  3. Support Channels Integration: We help integrate the Help Center with over 50 communication channels, including social media and messengers.

Interested?
Contact us today

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Advanced software for your client support

About Zendesk

Zendesk is among the world’s leading help desk software for customer service functions. Proventic offers Zendesk in Denmark with Danish support for your help centre. Zendesk is cloud-based and brings together all interactions and channels into one system. With the customer in focus, customer services can easily, conveniently and effortlessly communicate across channels – whether via chat, e-mail, phone or Facebook. With Zendesk help desk software, the customer can easily contact your business through their preferred communication channel.

Learn more about Zendesk
Trusted by our customers

Testimonials

“Proventic understood and translated our needs into practical solutions. The system and integrations reflect our values and enhance customer interactions.”

Casper Thodsen, Mobitel COO

”Proventic saved our solution. They’ve managed to correct our setup to a proper format and therefore created the frames for the optimization of our systems and the positive results we see today.”

Morten Blomstrøm Lohmann – Development Manager, Gram BioLine

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