Selfservice systems - help customers - Proventic ApS
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Empower Your Customers and Agents with Zendesk Guide

What is Self-Service?

Self-service systems empower customers to find solutions without needing direct human interaction.
By offering immediate tools and resources, customers can resolve queries on their own,
improving satisfaction and reducing the support team’s load.

76 percent in a circle display
20 percent in a circle display

76% of Customers Prefer It:

Guide provides the most relevant answers automatically.
Faster, more intuitive, and in context.

Reduce Agent Search Time:

With Guide, reduce the 20% time agents spend looking for information.
They’ll have what they need at their fingertips.

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Advanced software for your client support

About Zendesk

Zendesk is among the world’s leading help desk software for customer service functions. Proventic offers Zendesk in Denmark with Danish support for your help centre. Zendesk is cloud-based and brings together all interactions and channels into one system. With the customer in focus, customer services can easily, conveniently and effortlessly communicate across channels – whether via chat, e-mail, phone or Facebook. With Zendesk help desk software, the customer can easily contact your business through their preferred communication channel.

Learn more about Zendesk
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Trusted by our customers


“Proventic understood and translated our needs into practical solutions. The system and integrations reflect our values and enhance customer interactions.”

Casper Thodsen, Mobitel COO

”Proventic saved our solution. They’ve managed to correct our setup to a proper format and therefore created the frames for the optimization of our systems and the positive results we see today.”

Morten Blomstrøm Lohmann – Development Manager, Gram BioLine

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