Omnichannel customer service

Always be where your customers need you. I haven’t faced death. I’ve cheated death. I’ve tricked my way out of death and patted myself on the back for my ingenuity. I know nothing. What makes one man an exceptional leader?

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All channels in one place

Omnichannel

Manage all channels from one place

Gather all your support requests in one place and manage your customers’ requests quickly and easily. With the Zendesk ticketing system, you can easily track all your customers’ requests, whether they are via live chat, e-mail, phone or Facebook. All requests are automatically converted to a ‘ticket’ assigned to the support staff member you have specified.

Advanced software for your client support

Easy for you and your customers

Gather all your support requests in one place and manage your customers’ requests quickly and easily. With the Zendesk ticketing system, you can easily track all your customers’ requests, whether they are via live chat, e-mail, phone or Facebook. All requests are automatically converted to a ‘ticket’ assigned to the support staff member you have specified.

Automation, lower costs and higher efficiency

Benefits of Proventic?

Proventic

Be where your customers need you

We see indications that it’s his negative side which makes him strong, that his evil side, controlled and disciplined, is vital to his strength.

Let your customers help themselves

Be customer-centric and create better customer experiences and efficient workflows

Smart conversations with automations

Be customer-centric and create better customer experiences and efficient workflows

Give your team the best tool to provide customer support

Gather all your support requests in one place and manage your customers’ requests quickly and easily. With the Zendesk ticketing system, you can easily track all your customers’ requests, whether they are via live chat, e-mail, phone or Facebook. All requests are automatically converted to a ‘ticket’ assigned to the support staff member you have specified.

Read more about Zendesk support
Clear overview of your performance

Analytics and data

With Zendesk Support, you can place all customer support requests in one place. You can add customer information and products to the system, so you always have easy access and a complete overview of the customer. With an efficient setup where all information is gathered in a flexible support tool, your customer service staff are well equipped to provide appropriate and timely assistance to all your customers.

01

Integrate your favorite software system

Streamline your workflow and enhance efficiency by seamlessly connecting your favorite software systems, making it easier than ever to manage your business processes and customer interactions.

02

Scale your business up with reports and analysis

Our expert solutions empower you to scale up efficiently by providing in-depth reports and analysis. Gain valuable insights and make data-driven decisions to propel your business to new heights.

03

Clear and unified overview of collected data

At Proventic, we deliver a straightforward and harmonized view of your accumulated data, ensuring that you have a seamless and unified grasp of your information.

Integrate your CRM with popular software

01

Shopify

02

Slack

03

Salesforce

We are trusted for good reasons

Our satisfied customers
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Advanced software for your client support

About Zendesk

Zendesk is among the world’s leading help desk software for customer service functions. Proventic offers Zendesk in Denmark with Danish support for your help centre. Zendesk is cloud-based and brings together all interactions and channels into one system. With the customer in focus, customer services can easily, conveniently and effortlessly communicate across channels – whether via chat, e-mail, phone or Facebook. With Zendesk help desk software, the customer can easily contact your business through their preferred communication channel.

Learn more about Zendesk
Trusted by our customers

Testimonials

“Proventic understood and translated our needs into practical solutions. The system and integrations reflect our values and enhance customer interactions.”

Casper Thodsen, Mobitel COO

”Proventic saved our solution. They’ve managed to correct our setup to a proper format and therefore created the frames for the optimization of our systems and the positive results we see today.”

Morten Blomstrøm Lohmann – Development Manager, Gram BioLine

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